Billing and account changes
Here's who handles what when something about your community's billing or account needs to change — what you can do yourself, and what to ask JEKA for.
What community admins change themselves
The billing email on your community's profile is yours to edit. A community admin can update it directly on the community's page in the admin portal, so invoices and billing correspondence reach the right inbox.
What to request from JEKA
- Purchased properties. The number of purchased properties on a community is read-only in the admin portal — it can't be raised from the page itself. If your community is growing, have a community admin request the raise by email; the admin portal directs these requests to [billing@mywatchtower.app](mailto:billing@mywatchtower.app).
- Invoices and billing contacts. Questions about an invoice, or changes to who JEKA should be talking to about billing, go to [billing@jekasoftware.com](mailto:billing@jekasoftware.com).
- Plans and renewals. Questions about your subscription or its renewal go to the same place: [billing@jekasoftware.com](mailto:billing@jekasoftware.com).
Everything technical
Anything that isn't billing — sign-in trouble, app questions, gate issues — goes to [support@jekasoftware.com](mailto:support@jekasoftware.com) or the support portal, where it opens a ticket. See *Contacting JEKA* for every channel, including phone hours and the mailing address.