Topic
Support
Loading articles…
Still stuck?
We just need your email address. Or write to support@jekasoftware.com — either way it lands with the same team.
Submit a ticket
Topic
Loading articles…
We just need your email address. Or write to support@jekasoftware.com — either way it lands with the same team.
8 articles
Use the Get help button of the entry kiosk to find a fix for a common problem at the gate, or to call for help when the fix does not work.
Learn how the MyWatchtower web app, the phone apps and the kiosk tablets get updates, and what you need to do on each one.
NONE
Where to find the Digital Assistant chat on a Horizon site, how conversations work, what the Chat Not Available message means, and how communities get the assistant enabled.
Which billing details community admins change themselves, which changes to request from JEKA's billing team, and where to send each question.
The support hours are now posted on the help home and read: email and knowledge base 24/7; live support 8 a.m. to 6 p.m. Eastern; urgent platform issues 24/7 by ticket or email.
The current ticket flow: the portal form at portal.jekasoftware.com/support/ticket, email-only contact with an optional MyWatchtower username, and [JEKA-####] reply threading.
An introduction to JEKA Software's two products, MyWatchtower and Horizon, its technology partnerships, and how to get help through the support portal and email.
