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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 63 account 29 getting-started 23 guests 23 website-content 17 credentials 16 entries 15 kiosk 15 qr-codes 15 roles-permissions 14 mission-control 12 sign-in 12 notifications 10 pins 10 incidents 8 support 8 vendors 8 vehicles 6 cameras 2

Help articles · support

Billing and account changesWhich billing details community admins change themselves, which changes to request from JEKA's billing team, and where to send each question.Contacting JEKAAll the ways to reach JEKA: the support portal, support/billing/legal email addresses, phone hours (M-F 9-5 ET), mailing address, and tips for a fast answer.Contacts and Contact Us in HorizonNONE Get Help at the KioskHow the kiosk Help pill works for a visitor — guided suggestions first, then a call to the community's help phone or a Live Agent where enabled.How the Apps UpdateHow MyWatchtower stays current — store releases and rapid hotfixes on mobile, a refresh banner on the web app, and JEKA-managed kiosk tablets.How to Submit a Help Desk TicketThe current ticket flow: the portal form at portal.jekasoftware.com/support/ticket, email-only contact with an optional MyWatchtower username, and [JEKA-####] reply threading.The Horizon Digital AssistantWhere to find the Digital Assistant chat on a Horizon site, how conversations work, what the Chat Not Available message means, and how communities get the assistant enabled.Welcome to JEKA SoftwareAn introduction to JEKA Software's two products, MyWatchtower and Horizon, its technology partnerships, and how to get help through the support portal and email.

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