MyWatchtower runs as a web app, as phone apps for iOS and Android, and on kiosk tablets at unstaffed gates. Each one gets updates in its own way. This article tells you what to expect and what to do.
The web app
The web app updates each time that JEKA publishes a new version. You install nothing.
If a page is open when a new version is published, a banner shows at the bottom of the screen: "A new version of MyWatchtower is available. Refresh to get the latest updates." The web app checks for a new version every five minutes, and when you come back to the tab.
- Select Refresh to load the new version at once.
- Select Dismiss to stay on the version that you have.
After you select either button, the banner does not show again for that version. It shows again when the next version is published.
The phone apps
The phone apps get two kinds of updates.
Store updates
New versions come from the Apple App Store and Google Play. Install them when your phone offers them. When the version on your phone is too old, the app shows the Update required screen. The screen shows your version and the required version. Select Update now to open the store, then install the update. You cannot use the app until you install it.
Fixes in the app
JEKA can also send a fix directly to the installed app, without a store release. You do nothing:
- The app checks for a fix when you open it and when you come back to it.
- If the app finds a fix just after you open it, it applies the fix at once with a short reload.
- If the app finds a fix later, it gets the fix in the background. It applies the fix the next time that you leave the app. So a fix never stops what you do, such as a call or a form that you fill in.
- A fix never applies during a call.
Kiosk tablets
The kiosk tablets at unstaffed gates are managed devices. JEKA sets them up and keeps them current. Community staff do not install updates on them. If a kiosk seems out of date or does not work correctly, contact support.
Need help?
On a computer, select Help center in the navigation. You can also contact your community office.