Horizon community websites can include a Digital Assistant — an AI chat that answers residents' questions about the community, any time of day. This guide explains where to find it, what to expect from a conversation, and how communities get it enabled.
Finding the Assistant
- The house-icon button: when the assistant is enabled for your community and your account can use it, a round blue button with a house icon sits in the bottom-right corner of every page. Click it to pop open the chat panel (it fills the screen on mobile; close it with the X in the header).
- The homepage card: enabled sites show a "{Community} Digital Assistant" card on the homepage — "Have questions about our community? Our AI assistant is here to help!" with "24/7 Assistance — Ask questions anytime". It points you to the home icon in the bottom right.
- The full chat page: the same assistant is also available as a full-page chat, titled "{Community} Chatbot" with the subtitle "Ask me anything about {Community}". The full page adds a Clear Chat button to wipe the conversation and start fresh.
Having a Conversation
- Step 1: Open the chat and type your question in the box ("Ask about {Community}...").
- Step 2: Press Enter or the send button. You'll see a brief thinking indicator, then the answer types itself out.
- Step 3: Keep the conversation going — the assistant remembers earlier messages in the same session.
The welcome message sets the scope: "I'm here to help answer questions about {Community}. Ask me anything!" Conversations don't carry over between visits — reloading the page starts a new session. If a message fails to send, you'll see an error asking you to check your internet connection and try again.
"Chat Not Available"
If you open the chat page and see "Chat Not Available" — "The chat feature is not configured for this site." — the Digital Assistant simply hasn't been turned on for your community yet. When it's off, the house-icon button doesn't appear at all.
Enabling the Assistant (Admins)
Turning the Digital Assistant on is a JEKA-side configuration — there is no switch for it in your site's admin settings. If your community would like the assistant enabled (or it has stopped appearing), contact JEKA Support and we'll set it up for your site. Admins can separately control which roles can see the chat button through the Chatbots permission group in role permissions.
Need Help?
Contact JEKA Support to enable the Digital Assistant or to report a problem with it.