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MyWatchtowerAccess control and visitor management105 articlesIncidents & InsightsReporting & task management8 articlesHorizonCommunity websites22 articlesJEKA SoftwareCompany, contact, and billing4 articles
community-admin 63account 29getting-started 23guests 23website-content 17credentials 16entries 15kiosk 15qr-codes 15roles-permissions 14mission-control 12sign-in 12notifications 10pins 10incidents 8support 8vendors 8vehicles 6cameras 2

Help articles · website-content

"Horizon: Elevate Your Online Presence"Marketing overview of Horizon, JEKA's community and business web platform — modern design, fast performance, easy content management, custom builds.Add a Community ContactAdd a person to the community Contacts directory - create a section, fill in the contact card (position, seat, term, display order), and edit or delete with care.Community NewsletterNONECommunity SettingsThe Community Settings module centralizes configuration for your community’s identity and core information. From branding to contact details and invite codes, this module ensures that residents see accurate information while administrators maintain ...Contacts and Contact Us in HorizonNONECreate a Custom PageAdd a custom page to your community website - name it, choose its URL slug, compose the content, stage it as hidden, then make it public and add it to the menu.Create an EventAdd an event to your community calendar - fill in the New Event form, pick a category, set it recurring if needed, and know where residents will see it.Customize Your Site MenuShape your community site's navigation in Manage Menu - add and remove items, drag-and-drop to reorder and nest submenus, and set which roles see each item.Document LibraryBrowse and manage the community Document Library - folders, uploads, renaming, public visibility toggles, and bulk delete.Event CalendarNONEHorizon by JEKA – Platform OverviewWhat the Horizon community portal includes - website pages, documents, events, news, newsletter, contacts, AI assistant, and admin tools.Manage MenuNONEManage Website PagesNONENews & Updates (aka blog)NONEPublish a News PostCreate a community news post - compose it in the content editor, add a thumbnail, assign a category, choose Public or Private, and edit it after publishing.The Horizon Digital AssistantWhere to find the Digital Assistant chat on a Horizon site, how conversations work, what the Chat Not Available message means, and how communities get the assistant enabled.Using the Content EditorTour of the shared WYSIWYG editor for posts, pages, and newsletters - toolbar, links, images, YouTube embeds, and previews.

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