Add a Community Contact
The Contacts directory shows residents who's who in the community — board members, management, and staff — as cards grouped into sections. This article covers the admin task of adding one contact (and the section that holds it), then editing or removing it later. For the resident view and the Get in Touch form, see the Contacts and Contact Us in Horizon article.
Before You Begin
Contacts are edited inline on the Contacts page itself — there is no separate admin screen or Admin Center card for them. Open your community site's Contacts page while signed in with a role that has contacts write access. If you don't see the Add Section or Add Contact buttons, ask your site administrator about contacts permissions.
Step 1: Create a Section (If Needed)
Contacts live inside labeled sections — for example Management, Support, or Board — each rendered as a header with a grid of contact cards.
- Click Add Section and give it a Section Name.
- Existing sections have edit and delete icons in their header, where you can rename a section or move its position.
Step 2: Add the Contact
- Click Add Contact under the section header where the person belongs.
- Fill in Full Name, plus any of the following that apply:
- Position or title — shown under the name on the card.
- Email Address — residents can tap it to compose a message.
- Phone Number — tap-to-call on the card.
- Address
- Seat Number — Seat 1 through 10, or none. Useful for board seats.
- Term Year — the current year through four years out. Pair it with the seat so residents can see when a board term ends.
- Display Order — controls where the card sits within its section.
- Click Add Contact to save. You'll see "Contact added successfully!" and the card appears in the section.
A card with no details beyond the name reads "No contact details available", so fill in at least a position or a way to reach the person.
Editing and Deleting
Hover over any contact card to reveal its edit (pencil) and delete (red X) buttons.
Be deliberate with deletions:
- Deleting a contact cannot be undone from the page.
- Deleting a section removes all the contacts shown in it — double-check before confirming.
If a board seat changes hands, editing the existing card (new name, new term year) is usually cleaner than deleting and re-adding.
Where Residents See the Directory
Access to the Contacts page is permission-based, so your community can keep the directory for signed-in residents. Alongside it, the public Contact Us page carries the "Get in Touch" form — open to everyone, and linked from the homepage's Contact Us button. Form submissions are emailed to the community's primary contact email, set in Community Settings under Community Details; keep that address current, because the office inbox is the only record of submissions.
Tips
- Sweep after elections: Update seats, terms and positions in one pass after every board change so the directory never lags reality.
- Use Display Order intentionally: Put the people residents contact most — or the most senior seats — first in each section.