At a gate with an entry kiosk, you can type a PIN on the kiosk keypad to get entry. Nobody at the gate needs to help you.
Two kinds of PIN
- A personal PIN belongs to one person, for example a guest or a vendor of a property. The person who invited you gives it to you.
- A Property PIN is one code for a whole property. The household gives the same code to each person that they trust with it.
You type both kinds of PIN the same way.
Enter your PIN
1. On the main screen of the kiosk, select Pin Code.
2. Type your PIN on the keypad. The box above the keypad shows "ENTER PIN" until you type the first digit. Then it shows the digits that you typed. To remove the last digit, select the red backspace key.
3. Select the blue check mark key to send the PIN.
To go back to the main screen, select Back to Menu.
When the kiosk accepts your PIN
The kiosk shows Access Granted and "The gate will now open". For a personal PIN, the screen also shows the name of the PIN holder, and the photo when one is on file. After 5 seconds, the kiosk goes back to the main screen. To go back sooner, select Back to Menu.
The kiosk saves a short clip of the entry and attaches it to the entry record. The entry shows in the entry records of the community, the same as any other entry.
When the kiosk does not accept your PIN
The kiosk shows a red message under the PIN box and clears the PIN:
- "PIN is invalid or has expired": no PIN matches the digits that you typed, or the PIN expired or is suspended.
- "PIN isn't valid yet": the PIN starts on a later date.
- "PIN is not valid at this time": the PIN has a schedule, and the time is outside it.
- "This PIN has no uses remaining.": the PIN had a set number of uses, and you used all of them.
- "PIN must be at least" and a number of digits: the PIN that you typed is shorter than the minimum length that the community set.
Check the digits with the person who gave you the PIN. Your host can make a new PIN for you, and the old PIN then stops working. You can also use a different entry method.
Too many attempts
A kiosk takes 5 PIN attempts in one minute. After that, the kiosk shows "Too many attempts, please wait 60 seconds" and counts down. The keypad does not work until the countdown ends.
If you type an emergency PIN
A community can keep some PINs for emergency use. If you type one, the kiosk shows Emergency PIN with the question "This PIN code is for emergency purposes only, would you like to continue?" and the line "Staff will be notified".
- Select Continue only if you mean to use the emergency PIN.
- Select Cancel to clear the PIN. Then type your own PIN.
If the keypad is not there
When the kiosk cannot reach MyWatchtower, it shows Connection lost in place of the entry buttons, because MyWatchtower checks each PIN. The kiosk connects again on its own. If the screen shows a help number, you can call it.
If the main screen shows a Help button, you can select it to get help at the gate.