Enter with a PIN at the Kiosk

Enter with a PIN at the Kiosk

At communities with unstaffed gates, a PIN code typed on the kiosk keypad gets you in without anyone's help. This guide covers the visitor side; for how residents create and share PINs, see *Using Kiosk PIN Codes*.

Two kinds of PIN, one keypad

• A personal PIN is issued to you specifically — your host enabled kiosk PIN access on your guest or vendor record and shared the code with you.
• A Property PIN is a single code shared by a whole property — the household gives the same code to everyone they trust with it.

Both are typed the same way at the kiosk; you don't need to know which kind you have.

Using the keypad

• Step 1: On the kiosk's main screen, tap the PIN entry card.
• Step 2: Type your PIN on the keypad and submit it.
• Step 3: Read the verdict:
• Access Granted — the gate opens. The screen shows the PIN holder's name and, when one is on file, their photo, then counts down back to the main screen.
• Denied — the code didn't check out. It may be mistyped, regenerated by your host, disabled, or outside the schedule attached to your record. Contact your host, or use another entry method.

A small camera self-view stays on screen with a REC indicator and a notice that recording is in progress; the kiosk attaches a short video clip to the entry record.

Wrong attempts lock the keypad

Repeated wrong attempts temporarily lock the keypad for about a minute. Double-check the exact digits with your host before trying again — PINs are changed whenever the host regenerates them.

If you enter an emergency PIN

Some communities reserve certain PINs for emergency use. If you type one, the kiosk asks you to confirm before continuing and notes that the community will be notified; every emergency-PIN use is reviewed. Confirm only if you're actually using an emergency code — otherwise cancel and re-enter your own PIN.

Need help?

Tap the Help pill on the kiosk's main screen — see *Get Help at the Kiosk*. Entries made with a PIN appear in the property's entry records like any other entry.