Giving a Guest a Kiosk PIN

Giving a Guest a Kiosk PIN

Communities with unstaffed gates or entry kiosks can allow entry with a PIN code typed on the kiosk keypad. You can give a guest or vendor their own personal PIN right in the creation wizard. This article covers that personal PIN; for the shared code for your whole property, see "Property PIN vs. Personal PIN."

PIN codes are enabled by your community's management. If you don't see the option described here, contact your community's management office.

Enable the PIN in the wizard

• Step 1: While adding (or editing) the guest or vendor, find the Access controls and tick Enable kiosk pin access.
• Step 2: A PIN is generated automatically and displayed on screen.
• Step 3: Keep it, or change it:
• Regenerate — replaces it with a new random PIN.
• Set Custom PIN — choose your own code.
• Step 4: Select Submit.

Custom PINs are 4–12 digits (your community sets the minimum length), and each PIN must be unique within your community — if a code is already taken you'll be asked to try a different one.

Share the PIN with your visitor

MyWatchtower doesn't message your guest for you — share the PIN with them directly, for example by text message. Your own PIN codes also appear in the PIN CODES section of your wallet, labeled Personal or Property.

Where the visitor uses it

• Step 1: At the kiosk, your visitor taps the PIN entry card on the main screen.
• Step 2: They type the PIN on the keypad and submit it.
• Step 3: When the PIN is valid, the kiosk shows Access Granted and the gate opens.

Repeated wrong attempts temporarily lock the keypad for about a minute, so make sure your visitor has the exact code.

Related articles

• "Inviting a Guest" — the wizard's core steps.
• "Property PIN vs. Personal PIN" — the shared property-wide code and how the two PIN kinds differ.
• "Using Kiosk PIN Codes" — the full PIN overview, including emergency PINs.
• "Entry Kiosk Overview (Unstaffed Gates)" — how the kiosk works for visitors.