If your community has an entry kiosk at the gate, a visitor can enter with a PIN on the kiosk keypad. You can give a guest or a vendor a personal PIN. The PIN belongs to that one person.
Your community management turns on kiosk PIN codes. If you do not see the PIN options in this article, speak to the management office of your community.
Give a new guest a PIN
1. Open your property and select the Visitors tab.
2. Select Add Guest.
3. Type the First Name and the Last Name of the guest, then select Next.
4. On the Access step, set the Start Date and the End Date. If the guest has no end date, select This is a permanent guest.
5. Under Access controls, select Enable kiosk pin access. MyWatchtower makes a PIN of 6 digits or more and shows it.
6. Optional: select Regenerate to get a different PIN, or select Set Custom PIN to choose the digits.
7. Select Submit.
To give a vendor a PIN, select Vendors on the Visitors tab, then select Add Vendor. Type the Vendor Name and select Next. The Access step has the same Enable kiosk pin access option.
If MyWatchtower cannot make the PIN, it still saves the guest or the vendor. The message after Submit tells you why the PIN was not made. You can add the PIN later in the edit dialog.
Choose your own PIN
1. On the Access step, select Set Custom PIN. The Set Custom Kiosk PIN dialog opens with the current PIN in the field.
2. Change the digits.
3. Select Apply.
A custom PIN has 4 to 12 digits. Your community can set a longer minimum, and the hint under the field shows it. MyWatchtower refuses a PIN that is easy to guess, such as 1234, 1111 or a year. Each PIN must be unique in the community.
Add, change or remove a PIN later
1. On the Visitors tab, select the guest. For a vendor, select Vendors first, then select the vendor. The Edit Guest or Edit Vendor dialog opens.
2. Go to the Kiosk PIN section. The PIN of the person shows there.
3. Make the change:
- To add a PIN, select Enable kiosk pin access.
- To get a new PIN, select Regenerate.
- To choose the digits, select Set Custom PIN, change the digits, then select Apply. If another person has this PIN, the dialog shows "An error occurred, try a different pin".
- To remove the PIN, clear Enable kiosk pin access.
4. Select Save. The change applies only when you save.
When the PIN works
The PIN works only from the start date to the end date of the guest or the vendor. If the person has an entry schedule, the PIN also works only on those days and hours. When you change the dates or the schedule of the person, the PIN follows the change. To set a schedule for a new guest, select Advanced schedule (optional) on the Access step.
Share the PIN with your visitor
MyWatchtower does not send the PIN to your visitor. Give the PIN to your visitor yourself, for example in a text message. Your wallet does not show the PINs of your guests and vendors. To see a PIN again, open the guest or the vendor on the Visitors tab.
How your visitor uses the PIN
1. On the kiosk screen, the visitor selects Pin Code.
2. The visitor types the PIN on the keypad. The red key deletes the last digit.
3. The visitor selects the blue key with the check mark.
If the PIN is correct, the kiosk shows Access Granted and "The gate will now open". If the kiosk refuses the PIN, it shows the reason. For example, after the end date of the visitor, the kiosk shows "PIN is invalid or has expired".
If a person types more than 5 PINs in one minute, the kiosk stops the keypad for 60 seconds and shows a countdown. Give your visitor the exact PIN.
Need help?
On a computer, select Help Center in the navigation. On a phone, select your picture at the top right, then select Help. Each one opens the MyWatchtower support page. You can also speak to the management office of your community.