Using Kiosk PIN Codes

Using Kiosk PIN Codes

Communities with unstaffed gates or entry kiosks can allow entry with a PIN code typed on the kiosk keypad. There are two kinds of PINs: a personal PIN for an individual guest or vendor, and a shared Property PIN for your whole property. This guide explains both.

PIN codes are enabled by your community's management. If you don't see the PIN options described here, contact your community's management office.

PIN codes for guests and vendors

You give a guest or vendor their own entry PIN on the Access step of the creation wizard — see Giving a Guest a Kiosk PIN for the steps and the custom-PIN rules.

The Property PIN

Some communities also allow a single shared PIN for your whole property, managed from the PIN tab on your Property page — see Property PIN vs. Personal PIN.

Your PINs in the wallet

Your own PIN codes also appear in your wallet — see Property PIN vs. Personal PIN for how the two kinds differ.

Using a PIN at the gate

• Step 1: At the kiosk, your visitor taps the PIN entry card on the main screen.
• Step 2: They type the PIN on the keypad and submit it.
• Step 3: When the PIN is valid, the kiosk shows Access Granted and the gate opens.

Repeated wrong attempts temporarily lock the keypad for about a minute, so make sure your visitor has the exact code.

Emergency PINs

Communities can also issue PINs reserved for emergency use. If one is entered at a kiosk, the kiosk first asks the visitor to confirm before continuing and notes that the community will be notified; every emergency-PIN use is reviewed. These PINs are managed by community staff and are not part of the guest or property PIN flows above.

Need help?

Open the Help Center from the navigation menu, or contact your community's management office.