If your community has entry kiosks, a visitor can enter with a PIN on the kiosk keypad. MyWatchtower has two kinds of PIN. A person types both kinds in the same way. The difference is who the PIN belongs to.
The two kinds
- Personal PIN: the PIN of one person. This person can be a guest, a vendor, a resident or you. You give the PIN to that person only.
- Property PIN: one PIN for your whole property. Each person who knows it can enter for your property.
Personal PINs
You give a guest or a vendor a PIN when you add the person. On the Access step of the wizard, select Enable kiosk pin access. MyWatchtower makes a PIN for you. Select Regenerate for a new PIN, or Set Custom PIN to type your own. To add, change or remove the PIN later, open the guest or the vendor and use the Kiosk PIN section.
A personal PIN of a guest or a vendor works only during the access dates and the schedule of that person. When you delete the person, the PIN stops. Other PINs do not change. For the full steps, see *Giving a Guest a Kiosk PIN*.
You can also have a personal PIN of your own. The Owner of your property or your community office can give you one when they edit your role in the Residents tab.
The property PIN
1. Open your property. On a computer, select Property in the navigation. On a phone, select the center button in the bottom bar.
2. Select the Credentials tab.
3. If the tab shows more than one view, select PIN.
The Kiosk PIN card holds the property PIN. The card hides the digits. Select the eye button to show them, or the copy button to copy the PIN.
- To turn the PIN on, select the switch on the card. In the Enable Property PIN dialog, select Generate Random or Set Custom. Then select Generate & Enable or Set & Enable.
- To get a new PIN, select Regenerate, then confirm. The old PIN stops at once.
- To choose the digits, select Set custom PIN, type the PIN, then select Apply PIN.
- To turn the PIN off, select the switch, then select Disable PIN. Each person who uses the PIN loses access. You can turn it on again later with a new PIN.
The PIN usage list under the card shows the entries that the property PIN opened.
A custom PIN has 4 to 12 digits. Your community can set a longer minimum. Each PIN must be unique in the community, and MyWatchtower refuses a PIN that is easy to guess.
Your PINs in the wallet
On a phone, select Wallet in the bottom bar. The PIN codes section of My Wallet lists your own PIN and the PIN of each of your properties. A label on each row shows Personal or Property. The PINs of your guests and vendors are not in the wallet.
Which PIN to use
- Use a personal PIN for one visitor. The PIN stops at the end of the access dates of the visitor, and you can change it without an effect on other people.
- Use the property PIN for your household. Each person who knows it can enter. Share it with care, and use Regenerate from time to time.
If you do not see an option
Your community management turns on kiosk PINs. The property PIN is a separate setting, so your community can have personal PINs without the property PIN. If you do not see the Enable kiosk pin access option or the PIN view, contact the management office of your community. By default, the Owner, Manager and Resident property roles can manage the PINs of their property.
Community staff can create both kinds of PIN in Access > PINs. See *Community PINs and Emergency PINs*.