Community PINs and Emergency PINs

Community PINs and Emergency PINs

Communities with entry kiosks can let visitors type a PIN code on the kiosk keypad. Residents manage their own guest and property PINs — see "Using Kiosk PIN Codes" for that side. Staff manage PIN codes for the whole community from the PINs tab of the Access module, and that staff view is what this guide covers, including community-wide PINs for emergency services.

The PINs tab appears when kiosk PIN codes are enabled for your community (see Enable Kiosk PIN Codes) and your role includes PIN permissions.

Standard kiosk PINs

From the PINs tab, staff can create a standard kiosk PIN for:

• A whole property — a shared code for everyone using that property, the same Property PIN residents see on their Property page.
• A specific person — a personal code for an individual.

When creating a PIN you can let MyWatchtower generate a random code or enter a custom one. Custom codes must meet the minimum length your community has set in its community settings (see Enable Kiosk PIN Codes), and every PIN must be unique within the community — if a code is already taken, you'll be asked for a different one.

Revealing or changing a PIN

The PIN list never displays the digits themselves. Open a PIN's edit dialog to reveal the code when you need to share it, or to change it to a new one.

Deleting a PIN

Deleting a PIN stops it working immediately — the next attempt with that code at a kiosk is refused. Delete a PIN as soon as it should no longer admit anyone.

Emergency (EMS) PINs

An emergency PIN is a community-wide code for emergency services. It differs from a standard PIN in several ways:

• It works at every kiosk in the community, rather than being tied to one property or person.
• The kiosk keypad asks for an extra confirmation before the entry goes through.
• Every use is logged and a notification goes out, so each use can be reviewed by staff.
• The community's minimum PIN length does not apply to emergency PINs.
• An emergency PIN can be renamed, so its entry in the list stays recognizable.

Creating and managing emergency PINs is controlled by its own permission, separate from standard PIN permissions.

Need help?

Use the Contact Support form in the app, or contact your community's management office.