How to Create a QR Code for Your Guest

Create an entry QR code for a guest, a vendor or a resident of your property, then share, download or delete the code.

An entry QR code lets a guest, a vendor or a resident enter at the gate or at the kiosk. You create the code in a wizard with two steps. This article is for residents.

Before you start

QR codes are a community setting. If your community turned them off, you do not see the Generate QR tile, the QR view of your property or the QR section of your wallet. Ask your community office.

By default, the Owner, Manager and Resident property roles can create, see and delete the QR codes of their property. Your community can change these permissions. The wizard shows only the properties where your role can create a code.

The person must already be in MyWatchtower. To add a guest, see *How to Add Guests in MyWatchtower*. When you add a guest, you can also give the guest a QR code with Enable QR Code Access.

Start the wizard

You can start the wizard in four places:

From the dashboard: select the Generate QR tile.

From your property: select the Credentials tab. If the tab shows more than one view, select QR. Then select Create QR Code. The wizard opens with your property already selected. To open your property on a computer, select Property in the navigation. On a phone, tap the center button in the bottom bar.

From a guest or a vendor: in the Visitors tab, select the person. If the person has no QR code, select Generate QR Code in the QR pass section of the dialog. The wizard opens on its last step, with the person already selected.

From your wallet: on the dashboard, open My Wallet. In the QR codes section, select New. The wizard makes a code for you and opens on its last step.

The QR view lists each QR code of the property that has uses left. After a visit ends, the code of the guest or the vendor can stay in the list for some time. That code does not open the gate. A property with no codes shows No QR passes.

The QR view of the Credentials tab on a phone. The property has no QR passes, and the Create QR Code button is under the message.

Step 1: Choose the property and the person

1. If you have more than one property, choose the property under Property.

2. Under Code holder, choose Guest, Vendor or Resident.

3. Select the person:

For a guest or a vendor, select the search field and choose the person. You can also type 2 or more letters of the name.

For a resident, choose the person from the list.

4. Select Next.

The search shows only the guests and vendors who can enter now. It does not show a restricted person or a person whose access starts later.

Step 1 of the QR code wizard on a phone. The property is 101 Heron Bend Lane, Guest is selected, and Priya Raman is in the search field.

Step 2: Set the usage limit

1. Under QR Code Usage Limit, choose how many times the person can use the code:

One-time use: the code works for one entry.

Limited uses: type the number in Maximum uses. The default is 5.

Unlimited uses: the code works with no limit on uses. For a guest or a vendor with dates, the option reads Unlimited uses (within date range). For a resident, it reads Unlimited uses (permanent).

2. Read the text under the options. It tells you what the code allows, for example the dates of the guest. If your community sets a daily maximum, the text also gives the number of uses each day.

3. Select Create.

The app shows a message, for example QR code created successfully for Priya Raman. Then it opens the QR view of your property, with the new code.

Step 2 of the QR code wizard on a phone. Limited uses is selected with 5 maximum uses, and the text under the options gives the dates of the guest.

When a code works

A code for a guest or a vendor has no dates of its own. It works only while the person has access. The card of the code shows Expires with access and the end date of the person. A code for a permanent guest or a resident shows Does not expire.

A code stops when it has no uses left, and it no longer shows in the list.

Your community can set a maximum number of uses for one code in one day.

If the guest or the vendor is restricted, the kiosk refuses the code. Your community can change this setting.

View, share or download a code

Each card in the QR view shows the code, the name of the person, the uses that are left and the end date. A label shows Single use, Limited or Multi use.

1. Select the code. It opens at full screen.

2. Select Share to send the image of the code to your guest. If your browser cannot share files, the button reads Download, and it saves the image.

3. On a computer, you can also select Download to save the image.

4. Select Close.

Your guest shows the code on a phone at the gate or at the kiosk. The image is all that the guest needs. In the phone app, the screen gets brighter while a code is open at full screen, so the code is easier to scan.

Your own codes are also in the QR codes section of My Wallet.

Delete a code

1. In the QR view, select the trash button on the card of the code.

2. In the Delete QR Code dialog, select Delete.

The code stops at once. You cannot undo the delete. The guest or the vendor stays on your list. You can also delete a code in the QR pass section of the dialog of the person.