A QR code lets a guest, a vendor or a resident enter your community. The person shows the code on a phone at the gate or at the kiosk. This article tells you where your QR codes are, how to create one and how to delete one. It is for residents. The last section is for community staff.
Where to find your QR codes
You find QR codes in four places:
- The dashboard: the Generate QR tile starts a new code. The My Wallet tile opens your own codes.
- My Wallet: the QR codes section lists the codes that are for you. On a phone, tap Wallet in the bottom bar.
- Your property: the QR view of the Credentials tab lists each code of the property that can still open the gate. This list includes the codes of your guests and vendors.
- A guest or a vendor: the QR pass section of the dialog of the person shows the code of that person.
My Wallet
On a phone, tap Wallet in the bottom bar. The My Wallet sheet opens. In the QR codes section, select a code to open it at full screen. If you have no code, the section shows Create your first QR code.
On the dashboard, the My Wallet tile gives the status of your wallet. When your wallet holds one code and nothing else, the tile opens that code. When your wallet is empty, the tile can open the QR code wizard.
The wallet shows only your own codes. The codes for your guests and vendors are in the QR view of your property.
The QR view of your property
1. Open your property. On a computer, select Property in the navigation. On a phone, tap the center button in the bottom bar.
2. Select the Credentials tab.
3. If the tab shows more than one view, select QR.
Each card shows the code, the name of the person, the uses that are left and the end date. A label shows Single use, Limited or Multi use. A property with no codes shows No QR passes.
Create a QR code
You create a QR code in a wizard with two steps. You can start the wizard in these places:
- On the dashboard, select Generate QR.
- In the QR view of your property, select Create QR Code.
- In My Wallet, select New. The wizard makes a code for you.
- In the QR pass section of a guest or a vendor, select Generate QR Code.
Then do these steps:
1. On the Select Type step, choose the property, if you have more than one. Under Code holder, choose Guest, Vendor or Resident. Then choose the person.
2. Select Next.
3. Under QR Code Usage Limit, choose One-time use, Limited uses or the unlimited option.
4. Select Create.
The new code shows in the QR view of your property. For each step and each option, see *How to Create a QR Code for Your Guest*. You can also give a QR code to a guest when you add the guest. See *Issuing a QR Code When Creating a Guest*.
Send a code to your guest
Select a code to open it at full screen. Then select Share or Download to send the image to your guest. For the full steps, see *Sharing and Downloading a QR Code*.
When a code stops
- A code stops when it has no uses left. It then no longer shows in the QR view or in My Wallet.
- A code of a guest or a vendor works only while the person has access. The card shows the end date of the person.
- Your community can set a maximum number of uses for one code in one day. When a code reaches this number, it works again the next day.
Delete a QR code
1. In the QR view of your property, find the card of the code.
2. Select the trash button on the card.
3. In the Delete QR Code dialog, select Delete.
The code stops at once. You cannot undo the delete. The guest or the vendor stays on your list. You can also delete a code in the QR pass section of the dialog of the person. You cannot delete a code from My Wallet.
By default, the Owner, Manager and Resident property roles can create, see and delete the QR codes of their property. Your community can change these permissions.
If you do not see QR codes
QR codes are a community setting. If your community turned them off, you do not see the Generate QR tile, the QR view of your property or the QR codes section of your wallet. Contact the management office of your community.
For community staff
Staff see each QR code of the community in Access > QR Codes. Type in Search to find a code. Select a code to open the QR view of its property. Select Create QR Code to start the wizard for any property.
By default, the Admin, Supervisor and Gate Attendant roles can see and create QR codes. Only the Admin role can delete them. To turn QR codes on or off, see *Enable QR Codes and Set the Daily Cap*.