Community QR Codes

Find, open and delete each entry QR code of your community from the Credentials tab in Access.

Residents see the QR codes of their own property. Community staff can see each entry QR code of the community in one list. This article tells you how to use that list. For the steps to create and share a code, see *Managing QR Codes*.

Before you start

Your role needs these permissions:

To see the list: the QR codes read permission (qr_codes:r).

To create a code: the QR codes write permission (qr_codes:w).

To delete a code: the QR codes delete permission (qr_codes:d).

By default, the Admin, Supervisor and Gate Attendant roles can see and create QR codes. Only the Admin role can delete them.

QR codes are also a community setting. If your community turned them off, the Credentials tab shows no QR codes. To turn them on, see *Enable QR Codes and Set the Daily Cap*.

Open the list

1. Open Access.

2. Select the Credentials tab.

3. If the tab shows a row of types, such as All, PIN and QR, select QR. The list then shows only QR codes.

The list shows the QR codes of all the properties of the community. Each row shows:

The name of the code holder: a guest, a vendor or a resident. If the code has a nickname, the row shows the nickname. Under the name, the row shows the kind of holder, such as Guest, and the street of the property.

When the code stops, in the Details column. Expires with access and a date tell you that the code stops when the access of the holder ends. Does not expire tells you that the code has no end date.

A label for the uses: Multi use for unlimited uses, or Single use or Limited for a set number of uses.

The QR codes on the Credentials tab of Access, on a computer. The list shows three codes: Theo Lindqvist with Multi use, Grace Whitfield with Multi use and Harborview Realty with Limited. Each row has a trash button.

A code stays in the list after it stops working, for example after its last use, or after the visit of its guest or vendor ends.

To find a code, type at least 3 characters in Search.

If you work in more than one community of a community group, use the Community filter to choose the community of the list.

Select a row to open the Credentials tab of its property, on the QR view.

To create a code, select Create QR code. If the button shows Create, select it, then select Create QR code. The QR code wizard opens.

Delete a QR code

1. Find the row of the code.

2. Select the trash button on the row.

3. In the Delete QR code dialog, select Delete. To keep the code, select Cancel.

The code stops at once. You cannot undo the delete.

The Delete QR code dialog for Harborview Realty, with the Cancel and Delete buttons

Where a code works

A QR code works only in the community where someone created it. A kiosk in a different community refuses the code with the message "This QR code belongs to a different community."

A code also stops at the end of its dates. The kiosk then refuses the code with the message "This QR code is invalid or has expired." When gate staff scan such a code in the Mission Control dashboard, they see that the code has expired.

The daily maximum

Your community sets the most times that one QR code can be used in one day. The default is 3.

The maximum applies to each QR code: a code for one use, for a limited number of uses or for unlimited uses.

The day starts at midnight in the time zone of your community.

MyWatchtower applies the maximum when gate staff scan a code or record an entry with a code in the Mission Control dashboard. When a code reaches the maximum, staff see that the code has reached its daily usage limit. The code works again the next day.

The maximum is in the community settings, next to the switch that turns on QR codes. To change it, your role needs the community settings write permission. See *Enable QR Codes and Set the Daily Cap*.

Need help?

Use the Contact Support form in the app, or contact the management office of your community.