A property is the home that guests, vendors, vehicles, entries and property requests belong to. Community staff add each property with its address. This article tells you how.
Before you start
- To create a property, your role needs Properties set to Add & edit. By default, only the Admin role has it. The Supervisor and Gate Attendant roles see the property list without the Create property button.
- Type the address exactly. When a new resident creates an account, they search for their home address and send a property request for it. A resident cannot find a property with a wrong address.
Create a property
1. Select Community in the navigation. The Properties tab opens.
2. Select Create property. The New property page opens.
3. If you manage more than one community of a community group, choose the Community of the new property.
4. Type the Street, the City and the Zip code. A unit number has no field of its own. Type it in Street.
5. Choose the State from the list.
6. Select Create.
Each address field is required. If a field is empty when you select Create, the page marks the field and tells you how many fields need attention.
On a phone, the page fills the screen. To leave without a change, select the close button at the top right.
After you create the property
MyWatchtower opens the page of the new property and shows "Property *street* created successfully". The property is also in the list of the Properties tab.
The page opens on the Property tab. To finish the setup:
- Add the people who live at the property in the Residents tab. See *Add a Resident to Your Property*.
- Add the people that gate staff call about a visitor. In the Call order card, select Edit. See *Set Your Contact Priority List*.
- Add the lot number, the notes and the vacancy dates. Select Edit at the top of the page. On a phone or a tablet, select the Property actions button (⋯) at the top of the page, then Edit. See *Edit Property Details*.
The New property page has no field for the account number, the lot number or the notes. You add the lot number and the notes later with Edit.
Add many properties at once
The app adds one property at a time. JEKA can import many properties from a CSV file, for example when a whole community starts to use MyWatchtower. Ask JEKA support for an import.
Need help?
On a computer, select Help center in the navigation. On a phone, tap your picture at the top of the screen, then tap Help. Both open the MyWatchtower support page.