A community that uses Brivo or HID access control has a Hardware page. Community staff with the hardware permission use it to see the controllers and the access points (the doors and the gates) of the community. They can also open an access point, keep it open and set how residents open it from the app. Both providers use the same page.
Open the page
1. Select Settings in the navigation.
2. Select the Hardware settings tab.
The tab shows only when the community uses Brivo or HID and your role has the hardware permission. By default, only the Admin role has it.
The page has two tabs, Controllers and Access points. Each tab shows how many items it holds. To read the list again from the provider, select Refresh.
Controllers
Each controller row shows the name of the controller and its status: Online or Offline. A disabled controller also shows Disabled. The lines under the name show the hardware, such as the panel type and the serial number, and what the controller last reported: the firmware, the attachment status and the last time that it was online.
To see all the facts of a controller, select the arrow at the end of its row.
For an HID controller, the row also has a resync button. Resync sends the configuration from the cloud to the panel again: the commission, the schedules, the doors and the access levels.
If Brivo does not respond, the tab shows the controllers from the last good read, with its date. Refresh is not available until Brivo responds again.
Access points
Each access point row shows:
- The name of the door or the gate.
- The status: Online, Offline or Unlinked. Unlinked means that no controller is linked to the access point, so its status is not known.
- The controller of the access point, and its type and site (Brivo) or its wiring (HID).
A Brivo access point can also show Activation off or 2FA. An HID door shows its door mode, such as Card only or Locked. An access point that someone kept open shows Kept open.
Open an access point
Select the open button on the row of the access point. MyWatchtower activates a Brivo gate or pulses an HID door. You need the permission to open gates.
When the controller is offline, the open button is not available. Point to the status to see the reason.
Change the mode of an HID door
1. Select the mode button on the row of the door. The Change door mode dialog opens.
2. In Mode, choose the new mode.
3. Select Apply.
MyWatchtower queues the change and sends it to the controller. Until the controller has the change, the row shows Queued. If the send fails, the row shows Failed, and MyWatchtower tries again by itself. Point to Failed to see the error.
Access point details
To see all the facts of an access point, select the arrow at the end of its row. The dialog has a Details tab with the Hardware and the Controller sections. From the dialog, you can also open the access point with Activate gate (Brivo) or Pulse (HID).
Keep an access point open
You can keep a Brivo or HID access point unlocked until someone returns it to normal. You need the permission to open gates.
1. Open the details dialog of the access point.
2. Select Keep open. The Keep access point open? dialog opens. While the access point is open, anyone can go through it.
3. Select Keep open to confirm.
The row and the dialog then show Kept open. Point to Kept open to see when the access point was kept open. To lock it again, open the details dialog and select Return to normal.
When the controller is offline, Keep open and Return to normal are not available.
Open a door from the app
Select the Geofence tab in the details dialog. You need the permission to change access points.
1. Turn on Residents can open via the Watchtower app. Then, in Who can open via app, choose the groups that can open the door from the app. An HID door uses access levels in place of groups.
2. Select Set up on map (or Edit map when the door has a zone). The map editor opens with satellite imagery. To find the door, type its address in Search for an address.
3. Draw the Opening zone around the door. A resident can open the door from the app only inside this zone. For a gate, you can also draw an Entry line along the road to the gate, from 30 to 100 m long. Then select Done.
4. Optional: turn on On by default for residents to open the gate when a resident drives toward it. Auto-open needs app opening. Each resident can still turn auto-open on or off in the app.
5. Select Save to keep the settings.
Residents open the door from the My doors page of the app. Set the zone with care, because it decides where a resident can open the door.
Add or remove hardware
You cannot add or delete a controller or an access point in MyWatchtower. A Brivo control panel and its doors show on the page after someone adds them in Brivo and MyWatchtower syncs them. To add, replace or remove hardware, contact JEKA support.
Need help?
Select Help center in the navigation. You can also contact your community office.