Create a Brivo Group

Create a group in a Brivo community, add its members, and give it doors on a schedule.

In a Brivo community, a group sets which doors its members can open, and when. A person joins a group, and the group gives each of its doors on a schedule. This article tells you how to create one group and set it up. For the full picture, with the access levels of HID and the schedules, see *Groups, Schedules, and Access Levels*.

Before you start

To create or change a group, your role needs Access groups set to Add & edit. To delete a group, your role also needs Delete. By default, only the Admin role has both. The Supervisor and Gate Attendant roles can see groups, but they cannot change them.

Each door that you give a group needs a schedule. If no schedule fits, create one first. See *Create an Access Schedule*.

Create the group

1. Go to Access > Groups.

2. Select Create group. The Create new group dialog opens.

3. Type a Group name. The name is required.

4. If you want, type a Description. The description stays in MyWatchtower. Brivo does not get it.

5. Select Create. MyWatchtower shows Group created successfully, and the group shows in the list.

Each group in the community needs a name of its own. A name can have up to 128 characters, and a description up to 512.

To change the name or the description later, select the pencil icon on the row of the group. Change the text, then select Save.

The Groups list with the Clubhouse Staff, Pool Members and Residents groups. Each row has a pencil icon and a bin icon.

The Create new group dialog with the name Tennis Court and a description.

Add members

1. In the list, select the group. The group page opens with two panels: Users and Access points.

2. In Users, select Add user. The Add user to group dialog opens.

3. In Select property, type at least 3 characters of the address in Search for a property, then select the property.

4. In Select user, select Resident or Guest/vendor:

Resident: choose the person in the Resident list. The list shows the people of the property, with or without an account.

Guest/vendor: type at least 2 characters of the name, then select the guest or the vendor. The list shows only the current guests and vendors of that property.

5. Select Add. MyWatchtower shows User added to group successfully.

You cannot add a guest or a vendor of the whole community here, because they are not on one property.

To find a member, type in Search users.... To take a member out, select the bin icon on the row of the member, then select Remove.

In a Brivo community, a group membership belongs to the person, not to one credential. When you create or reassign a credential, MyWatchtower fills in the groups of the holder. If you clear a group there, MyWatchtower removes the person from that group on all of their credentials. See *Create a Credential* and *Assign or Reassign a Credential*.

The page of the Residents group. The Users panel lists four residents. The Access points panel shows two doors under Current access and two doors under Add new access.

The Add user to group dialog for the Pool Members group. The Select property section shows 101 Heron Bend Lane, and the Select user section shows Resident and Owen Marsh.

Give the group a door

The Access points panel has two lists:

Current access: shows each door that the group can open, with its status (Online or Offline) and its schedule.

Add new access: shows each door that the group cannot open yet.

To give the group a door:

1. Under Add new access:, find the door. To filter the list, type in Search access points....

2. In Schedule, choose when the members can open the door.

3. Select Add. The button is available only after you choose a schedule.

The door moves to Current access:, and the message Access level created successfully shows.

You cannot change the schedule of a door under Current access:. To use another schedule, remove the door and add it again. To remove a door, select the bin icon on its row, then select Remove in the Remove access level dialog.

The Schedule list open on a door under Add new access. It offers All Day, Office Hours and Pool Hours.

How changes reach Brivo

These pages have no button that sends a change to your hardware. MyWatchtower sends each change to Brivo when you save it. If Brivo does not accept the change, the save fails and an error message shows.

Delete a group

1. In the list of groups, select the bin icon on the row of the group.

2. Read the Delete group dialog. MyWatchtower counts the members who will lose access. You can select Delete only after the count shows.

3. Select Delete. MyWatchtower shows Group deleted successfully.

A delete takes away the doors that the group gives. A member keeps a door only when another group gives the same door. You cannot undo a delete.

If you cannot delete a schedule because this group still uses it, remove that door from the group first. See *Create an Access Schedule*.

The Delete group dialog for Pool Members. It says that 2 members hold the group and that both will lose access.

Need help?

If the Groups tab is missing, there are two possible causes. Your community uses HID, which has Access levels in place of groups, or your role cannot see groups. See *Create an HID Access Level*, ask your community Admin, or submit a help desk ticket.