Enable Incident Reporting

Enable Incident Reporting

Incident reporting is a per-community feature: the Reporting module doesn't exist in your community until you enable it. This guide covers the toggle, the incident categories staff file under, and who sees the module once it's on.

Turn incident reporting on

• Step 1: Go to Settings in the left navigation and open the Settings tab (community features). You need the community-settings permission to see it.
• Step 2: In the Reporting section, turn on Enable incident reporting.
• Step 3: Save your changes from the action bar. The page warns you if you try to leave with unsaved changes.

Manage incident categories

Every incident is filed under a category, and the categories are yours to maintain:

• Use Manage Categories to maintain the community's incident category list, including vehicle-related categories.
• Optionally turn on Allow 'Other' category so staff can file an incident that doesn't fit any listed category.

Keep the list short and unambiguous — incident reports can be filtered by category, so clean categories make for useful reports.

Who sees the Reporting module

Once enabled, Reporting appears in the left navigation — with its Dashboard, Incidents, and Report History tabs — for staff whose role includes incident permissions. Report History additionally requires incident-report permissions. Enablement and role permissions work together: turning the feature on shows nothing to a role without incident permissions, and granting the permissions shows nothing while the feature is off.

Related articles

• Incident Reporting Overview — what the Reporting module is and where each how-to lives.
• Log an Incident — filing a new incident under your categories.
• Working an Incident — the incident detail page, from filing to resolution.
• Generating Incident Reports — PDF/CSV reports, daily report emails, and the Report History tab.

Need help?

Use the Contact Support form in the app, or contact your community's management office.