Setting Up an Unstaffed Kiosk

This guide is for community admins setting up an entry kiosk at an unstaffed gate and managing its settings afterward. For what visitors see at the kiosk, see Entry Kiosk Overview (Unstaffed Gates).

Pairing a Kiosk Tablet

A kiosk tablet is paired to a specific Access Point using a pairing code created in the web app. The pairing code determines which community and gate the kiosk belongs to — there is no gate picker on the tablet itself.

• Step 1: In the MyWatchtower web app, open the Access Point for the gate the kiosk will serve and generate a pairing code.
• Step 2: On the kiosk tablet, launch the kiosk app. It starts on the Kiosk Setup screen.
• Step 3: Enter the pairing code.
• Step 4: Slide to confirm the registration.

Registration is permanent. Once a tablet is paired, only JEKA can reset it — so double-check you generated the code on the correct Access Point before confirming. If a kiosk needs to move to a different gate, contact JEKA support.

Configuring the Tablet

Before the tablet goes into service, the Kiosk Setup screen offers device configuration in a few categories:

• Cameras — the tablet's built-in camera and any connected USB cameras.
• Layout — how the kiosk screen is arranged.
• Audio devices — which speaker and microphone the kiosk uses, including microphone gain.
• Motion detection — settings for the kiosk's motion-clip recording.

Once configured, the setup screen locks the tablet into kiosk mode and launches the visitor screen.

Diagnostics

The Kiosk Setup screen includes a diagnostics upload button, and the kiosk keeps its own diagnostic records of app problems, so JEKA support can troubleshoot a tablet without a site visit.

Configuring Unstaffed Gates Settings

Kiosk behavior is managed under Settings, in the Unstaffed Gates tab:

• Default help phone number — the number dialed when a visitor taps the kiosk's Help pill.
• Help-phone overrides — set a different help number for a specific gate when one entrance should route help elsewhere.
• Directory visibility per gate — control whether the resident Directory is offered at each gate's kiosk.
• Property filtering — limit which properties appear in a kiosk's Directory search.

What Visitors Can Do at the Kiosk

With the kiosk paired and configured, visitors see a main screen with a card for each entry method your community has enabled:

• PIN entry — type a kiosk PIN on the keypad.
• QR code — scan an entry QR code.
• Directory — search for a resident, then call them or send an entry request; the resident approves or denies entry from their phone.

Need Help?

For pairing resets or hardware questions, contact JEKA through the Contact Support form in the app.