A restricted visitor is a guest or a vendor on a deny list. A guest is a person, such as a friend or a relative. A vendor is a business, such as a delivery service. In the Mission Control dashboard, gate staff see the Denied status of a restricted visitor, and they cannot approve an entry for that visitor.
A restriction applies to one property, or to each property of the community. Residents manage the restrictions of their property. Only community staff can make a restriction community-wide.
Why restrict a person
Some common reasons are:
- A former service provider that you no longer want at your property.
- A person who caused problems during an earlier visit.
- A person who must not have access to your home.
Open the restricted list
1. Open your property. On a computer, select Property in the navigation. On a phone, tap the center button in the bottom bar.
2. Select the Visitors tab.
3. Under Show, select Restricted. The list shows each restricted guest and vendor of your property.
If you have more than one property, select the address at the top of the page, then choose the property.
Each row shows the name, the type (Guest or Vendor) and a red Denied status. On a phone, select Denied to see the reason, when one is recorded.
Add a restriction
To restrict a person who is not on your list:
1. In the Restricted view, select Restrict Guest. The wizard opens on the Restrict a guest step.
2. Under Type, choose Visitor for a person, or Vendor for a business or a delivery service. Then select Next.
3. Type the First Name and the Last Name. For a vendor, type or choose the Vendor Name.
4. Optional: add a photo. A photo helps gate staff recognize the person. If you do not see the photo option, your role does not include it.
5. Optional: in Notes (Optional), type the reason for the restriction. Gate staff see the notes.
6. Select Submit.
A restricted visitor has no dates, no schedule and no entry codes, so the wizard does not ask for them. The restriction stays until you remove it.
To restrict a guest or a vendor who is already on your list, select the row of the person. In the edit dialog, select Restricted Guest, or Restricted Vendor for a vendor. Then select Save. If the person has a kiosk PIN or a QR pass, remove them first, because the dialog hides these sections after you select Restricted Guest.
Community-wide restrictions
This section is for community staff. To restrict a person, your role needs Guests or Vendors set to Add & edit. To make a restriction community-wide, your role also needs Gates set to Add & edit. By default, the Admin, Supervisor and Gate Attendant roles have both.
1. Select Community in the navigation, then select the Visitors tab.
2. Under Show, select Restricted.
3. Select Restrict visitor.
4. Select Globally Restricted Guest. For a vendor, the box reads Globally Restricted Vendor. To restrict the person at one property only, search for the property in Property instead.
5. Under Type, choose Visitor or Vendor, then select Next.
6. Type the name, add a photo and notes if you need them, and select Submit.
In the list, a community-wide restriction shows Community-wide in place of an address. To see only these restrictions, set Scope to Community-wide.
If you are a resident and a person must be restricted at each property, ask your community office. Do not restrict the same person at many properties.
Edit a restricted guest or vendor
At your property:
1. In the Restricted view, select the row of the person. The Edit Guest dialog opens, or the Edit Vendor dialog for a vendor. On a phone, the dialog fills the screen.
2. Change the First Name, the Last Name or the Notes. A vendor has one Name field.
3. Select Save. The button is available only after you change a field.
To add, replace or remove the photo, select the camera button on the picture at the top of the dialog. A photo change saves at once. The dialog has no field for the reason.
In the Community module, staff select the person in the Restricted list. The page of the person opens. The page shows Do not admit, the reason, the property or the community-wide scope, and the notes. To change the name or the notes, select Edit.
Remove a restriction
You can remove a restriction in two ways. You can keep the record and give access again, or you can delete the record.
To keep the record:
1. In the Restricted view, select the row of the person.
2. Clear Restricted Guest, or Restricted Vendor for a vendor.
3. If the person is not permanent, the entry dates start again at today. Set the dates that you need.
4. Select Save.
To delete the record:
1. In the Restricted view, find the row of the person.
2. Select the trash button at the end of the row.
3. In the Delete Guest dialog, or the Delete Vendor dialog, select Delete. To keep the person, select Cancel.
After the delete, the person is no longer on your list, and gate staff see no Denied status for the person. The entry history of the person stays. You cannot undo the delete. If the person must have access later, add the person again as a guest or a vendor, with the dates that you want.
Community staff can also delete a restriction in the Community module:
1. On the Visitors tab, under Show, select Restricted.
2. Select the person. The page of the person opens.
3. Select Remove restriction.
4. In the Delete Restricted Guest dialog, or the Delete Restricted Vendor dialog, select Delete.
Remove restriction deletes the record of the person. Your role must allow you to delete guests or vendors. By default, only the Admin role can delete them. A community-wide restriction has no Restricted Guest box in the edit dialog, so Remove restriction is the only way to end it.
Good practice
- Restrict a person only when gate staff must deny their entry. If a person only no longer needs access, delete the person.
- Write the reason in the notes, so gate staff know why the person is restricted.
- If a visit caused a serious problem, also tell your community office.
- Leave community-wide restrictions to community staff, because they apply at each property.
Who can do it
By default, the Owner, Manager and Resident property roles can restrict, edit and delete the guests and vendors of their property. Your community can change these permissions. If you do not see a button, your role does not include it. Ask the Owner of your property or your community office.