A restricted visitor is a person or a business on a deny list. In the Mission Control dashboard, gate staff see the Denied status of the person, and they cannot approve an entry for the person. MyWatchtower has two kinds of restriction:
- A property restriction applies to one property. Residents whose role can add guests or vendors can create it.
- A community-wide restriction applies at each property of the community. Only community staff can create it.
This article tells you how to restrict a person who is not on your list. To restrict a guest or a vendor who is already on your list, see *Edit or Remove a Guest*.
Restrict a person at your property
By default, the Owner, Manager and Resident property roles can restrict a person at their property. Your community can change these permissions.
1. Open your property. On a computer, select Property in the navigation. On a phone, tap the center button in the bottom bar.
2. Select the Visitors tab.
3. Under Show, select Restricted. The list shows each restricted person of your property.
4. Select Restrict Guest. The wizard opens on the Restrict a guest step.
5. Under Type, choose Visitor for a person, or Vendor for a business or a delivery service.
6. Select Next. The Restricted Visitor Details step opens.
7. Type the First Name and the Last Name of the person. For a vendor, type or choose the Vendor Name.
8. Optional: add a photo of the person. A photo helps gate staff recognize the person. If you do not see the photo option, your role does not include it.
9. Optional: in Notes (Optional), type the reason for the restriction. Gate staff see the notes when they process visitors.
10. Select Submit.
The app shows a message, for example Restricted Guest Dale Brennan successfully. Then it opens the Restricted list of your property. The restriction stays until you remove it. A restricted person has no dates, no schedule and no entry codes, so the wizard does not ask for them.
Community-wide restrictions
This section is for community staff. To restrict a person, your role needs Guests or Vendors set to Add & edit. To make a restriction community-wide, your role also needs Gates set to Add & edit. By default, the Admin, Supervisor and Gate Attendant roles have both.
1. Select Community in the navigation, then select the Visitors tab.
2. Under Show, select Restricted.
3. Select Restrict visitor. The wizard opens on the Restrict a guest step.
4. Choose where the restriction applies:
- For each property of the community, select Globally Restricted Guest. For a vendor, the box reads Globally Restricted Vendor. The Property field is then not available.
- For one property, search for the property in Property.
5. Under Type, choose Visitor or Vendor, then select Next.
6. Type the name of the person, add a photo and notes if you need them, and select Submit.
After a community-wide restriction, the Restricted list of the community opens. The row of the person shows Community-wide in place of an address.
Gate staff can also restrict a new visitor in the Mission Control dashboard. See *Create a Visitor at the Gate*.
If you are a resident and a person must be restricted at each property, ask your community office.
Remove a restriction
To remove a restriction at your property, see *Edit or Remove a Guest*.
Community staff can remove a restriction in the Community module:
1. On the Visitors tab, under Show, select Restricted.
2. Select the person. The page of the person opens.
3. Select Remove restriction.
4. In the Delete Restricted Guest dialog, select Delete.
Remove restriction deletes the record of the person. You cannot undo the delete. Your role must allow you to delete guests or vendors. By default, only the Admin role can delete them. If the person must enter later, add the person again as a guest or a vendor.
Good practice
- Write the reason in the notes, so gate staff know why the person is restricted.
- Leave community-wide restrictions to community staff, because they apply at each property.