The Visitors tab of your property holds the people and the businesses that can enter your community for you. A guest is a person, such as a friend or a relative. A vendor is a business, such as a delivery service or a landscaper. You manage guests and vendors in the same way, so this article covers both. This article is for residents.
Open the Visitors tab
1. Open your property. On a computer, select Property in the navigation. On a phone, tap the center button in the bottom bar.
2. Select the Visitors tab.
3. Under Show, select Guests, Vendors or Restricted. Each choice shows how many people it holds.
If you have more than one property, select the address at the top of the page, then choose the property.
To find a person, type at least 3 characters in Search. On a phone, select Filters to sort the list by name, Name A–Z or Name Z–A.
Each row shows the name, the type (Guest or Vendor) and the status: Permanent, Active, Upcoming, Expired or Denied.
Access types
A guest or a vendor has dated access or permanent access. With dated access, the person can enter from the start date to the end date. With permanent access, the person has no dates and can enter until you change or delete the record. See *Making a Guest or Vendor Permanent*.
You can also limit entry to some days of the week and to some hours. See *Setting a Guest's Entry Schedule*.
Add a guest or a vendor
You can start in two places:
- On the dashboard, select Add Guest. The first step, Add a guest, asks for the property and the type: Visitor or Vendor.
- On the Visitors tab, select Add Guest in the Guests view, or Add Vendor in the Vendors view. The wizard starts at the details step, because it knows the property and the type.
Two steps follow:
1. Guest Details or Vendor Details: the name, an optional photo, the notes and a vehicle.
2. Access: the dates, or This is a permanent guest (This is a permanent vendor for a vendor). If your community uses QR codes or kiosk PINs, this step also has Access controls.
Select Submit at the end. For each step in detail, see *Inviting a Guest*.
Edit a guest or a vendor
1. In the Visitors tab, select the row of the person. The Edit Guest or the Edit Vendor dialog opens.
2. Change the name, the notes, the vehicle, the access dates or the entry schedule.
3. Select Save.
For each field, see *Edit or Remove a Guest*.
Photos
A guest or a vendor can have one photo. The photo shows at the top of the edit dialog. Gate staff also see it in Mission Control when they record an entry, so they can compare the person with the record.
To add a photo when you create the person, select the camera button on the picture in the details step. The app uploads the photo after you select Submit. If the upload fails, the app still creates the person and tells you that the photo upload failed.
To change the photo later:
1. Open the Edit Guest or Edit Vendor dialog.
2. Select the button on the picture at the top of the dialog (Manage profile photo).
3. Select Upload photo, or Replace photo if the person has a photo. To delete the photo, select Remove photo, then select Remove in the Remove Profile Photo dialog.
A photo change saves at once. A new photo replaces the old one. You cannot undo a remove.
The photo must be a JPG, PNG, WebP, GIF or HEIC file. The app makes a large photo smaller before it uploads it. The result must be 5 MB or less.
If you do not see the photo button, your role cannot manage photos. By default, the Owner, Manager and Resident property roles can.
Restrict a guest or a vendor
A restricted person is on the deny list of your property. The row shows a red Denied status, and gate staff cannot approve an entry for the person.
- To restrict a person on your list, open the edit dialog, select Restricted Guest or Restricted Vendor, and select Save. See *Edit or Remove a Guest*.
- To restrict a person who is not on your list, select Restricted under Show, then select Restrict Guest. See *How to Restrict a Visitor in MyWatchtower*.
Delete a guest or a vendor
1. Find the row of the person.
2. Select the trash button at the end of the row.
3. In the Delete Guest or Delete Vendor dialog, select Delete.
The person can no longer enter, and their kiosk PIN and QR codes stop working. The entry history of the person stays. You cannot undo a delete. To give the person access again, add them again.
Who can do it
By default, the Owner, Manager and Resident property roles can add, edit, restrict and delete the guests and vendors of their property. Your community can change these permissions. If you do not see a button, your role does not include it. Ask the Owner of your property or your community office.
If the Access step has no QR code or kiosk PIN options, your community turned them off, or your role cannot create them. Contact your community office.