Managing Guests and Vendors

Managing Guests and Vendors

The Guests and Vendors tabs on your Property page are where you add, review, and remove the people and businesses allowed to enter your community. Guests are personal visitors — friends and relatives. Vendors are businesses and delivery services. Both are managed the same way, so this guide covers them together.

Getting to the Guests or Vendors tab

• Step 1: Open your Property page (from the navigation menu, or the center quick-access button in the mobile app).
• Step 2: Select the Guests or Vendors tab.

You'll see everyone assigned to your property. Use the search box to find someone by name.

Guest and vendor access types

Guests and vendors are either temporary (access between a start and end date) or permanent (ongoing, with no start or end date) — see Making a Guest or Vendor Permanent. You can also give them an entry schedule of allowed days and hours — see Setting a Guest's Entry Schedule.

Adding a guest or vendor

Adding runs through a single creation wizard — the same flow from the dashboard's Add Guest tile or the create button on the Guests/Vendors tab — see Inviting a Guest for the steps. When adding a vendor, existing vendor names are suggested as you type. Depending on your permissions, the wizard also offers an optional photo upload — see Photos below.

Editing a guest or vendor

To update someone's details, dates, schedule, vehicle, notes, or photo, see Editing or Removing a Guest.

Photos

Guests and vendors can carry a photo, shown in place of the automatically generated initials wherever they appear. You can attach a photo while creating them in the wizard, or add, replace, or remove one later from their page. Photo management is permission-based — if you don't see the option, your role doesn't include it. Photos are JPG, PNG, WebP, GIF, or HEIC files up to 5 MB, with one photo per person (uploading a new one replaces it). A photo helps gate staff confirm that the arriving person matches the record.

Restricting a guest or vendor

To block someone from entering, use the Restricted tab — see the "Managing Restricted Guests and Vendors" article. Restricted people appear with a deny indicator and are refused at the gate.

Deleting a guest or vendor

To take someone off your list so they can no longer be admitted, see Editing or Removing a Guest.

Need help?

If you don't see QR code or PIN options, those features may be turned off for your community — contact your community's management office.