Edit or Remove a Guest

Change the details of a guest or vendor of your property, restrict a person, or delete a person from your list.

Use the Visitors tab of your property to change a guest or a vendor, to restrict a person, or to delete a person. This article is for residents.

Find the person

1. Open your property. On a computer, select Property in the navigation. On a phone, tap Property in the bottom bar. The My property menu opens.

2. Select the Visitors tab. On a phone, tap Visitors in the menu.

3. At the top of the tab, select Guests, Vendors or Restricted. Each choice shows how many people it holds.

4. To find a person, type at least 3 characters in Search. The search looks at first names, last names, company names and addresses.

If you have more than one property, select the address at the top of the page, then choose the property.

Each row shows the name of the person, the type (Guest or Vendor) and the status: Permanent, Active, Upcoming, Expired or Denied. A guest whose end date has passed stays on the list with the Expired status until you delete them.

The Visitors tab of a property on a phone, with Guests selected at the top and two guests in the list

Edit a guest or a vendor

1. Select the row of the person. The Edit guest dialog opens, or the Edit vendor dialog for a vendor. On a phone, the dialog fills the screen.

2. Change the fields that you need:

First name and Last name: both are required. A vendor has one Name field.

Company: this field shows only when the guest already has a company.

Notes: gate staff see these notes when they process the visitor.

Associate Vehicle (Optional): choose a vehicle of your property.

Permanent guest: select it to give access with no dates. Clear it to set dates.

Entry start date and Entry end date: the first and the last day of access. The end date cannot be in the past.

Entry schedule: choose the days of access. To limit the hours, select Only during certain hours, then set From and To. See *Setting a Guest's Entry Schedule*.

3. Select Save. The button is available only after you change a field.

If your community uses kiosk PIN codes or QR codes, the dialog also has a Kiosk PIN section and a QR pass section. To create a QR code for the person, select Generate QR code in the QR pass section.

To add, replace or remove the photo of the person, select the camera button on the picture at the top of the dialog. A photo change saves at once and loads the record again, so save your other changes first.

The Edit guest dialog on a phone, with the name, notes, vehicle, access and entry dates of a guest, and Delete above Cancel and Save

Restrict a person

A restricted person is on the deny list of your property. In the Mission Control dashboard, gate staff see the Denied status of the person, and they cannot approve an entry for the person.

At an entry kiosk, your community chooses what happens when a restricted person enters a valid PIN or QR code. The kiosk denies entry, or it lets the person in and sends a notification to the community staff.

If the person has a kiosk PIN or a QR pass, remove them first. Turn off Enable kiosk pin access, delete each QR pass, and select Save. After you select Restricted guest, the dialog no longer shows these sections.

1. Select the row of the person.

2. Select Restricted guest, or Restricted vendor for a vendor.

3. Select Save.

The person moves to Restricted and shows a red Denied status. MyWatchtower removes the entry dates of the person. The dialog has no field for a reason. On a phone, select Denied to see the reason, when one is recorded, and the address that it applies to.

The Edit guest dialog of a restricted guest, with Restricted guest selected and Delete above Cancel and Save

The Restricted view of the Visitors tab, with the denial reason of a guest open

To deny entry to a person who is not on your list, select Restricted at the top of the tab, then select Restrict guest. See *How to Restrict a Visitor in MyWatchtower*.

To remove a restriction, select the person in Restricted, clear Restricted guest, and select Save. If the person is not permanent, the entry dates start again at today. Set the dates that you need before you save.

Delete a person

1. Find the row of the person.

2. Select the trash button at the end of the row. The Delete guest dialog opens, or the Delete vendor dialog for a vendor.

3. Select Delete. To keep the person, select Cancel.

You can also delete a person from the edit dialog. Select the row of the person, then select Delete in the dialog. On a computer, Delete is at the left of the buttons at the bottom. On a phone, Delete is on its own row above Cancel and Save. The same confirmation opens, and the edit dialog closes after the delete.

After you delete a person:

The person is no longer on your list.

Their kiosk PIN and their QR passes stop working.

The entry history of the person stays.

You cannot undo the delete. To give the person access again, add them again.

When you delete a person from Restricted, you also remove the denial. Gate staff then see no Denied status for that person.

The Delete guest dialog on a phone, with the Cancel and Delete buttons

Restrict or delete?

Delete a person who no longer needs access. Restrict a person when gate staff must deny their entry.

Who can make these changes

By default, the Owner, Manager and Resident property roles can edit, restrict and delete the guests and vendors of their property. Your community can change these permissions. If you do not see the trash button or Delete in the edit dialog, your role cannot delete visitors. Ask the Owner of your property or your community office for help.