When a property changes hands, you can reset it. A reset removes the users, the guests, the vendors, the vehicles and the credentials of the property in one step. The address stays in the community, and the property starts again with no history.
This article is for community staff. With the default roles, only an Admin can reset a property. The Supervisor and Gate Attendant roles do not see the button.
Before you reset
You cannot undo a reset. To remove one person, one guest, one vendor or one vehicle, use the tab of the property for that record. Each tab removes one record and keeps the others.
You cannot reset a property while offline mode is on.
Reset a property
1. Open the property.
2. Select Reset property at the top of the page. On a phone, select the ⋯ button, then select Reset property.
3. In the Reset Property dialog, read the list of what the reset deletes and the list of credentials.
4. Under Confirm, type the street address of the property, as the dialog shows it.
5. Select Reset Property.
The Reset Property button stays unavailable until two things are true: the address that you typed matches the property, and the list of credentials has loaded. The match ignores capital letters.
The list of credentials
Before you confirm, the dialog shows each credential on the property, one line for each credential. Each line gives the holder, the card values and the card format. A credential with no holder shows Unassigned.
If the dialog cannot read the list, it says so and you cannot reset from it. Select Cancel and try again.
What the reset deletes
Under This reset permanently deletes, the dialog lists:
- Users and their property access
- Guests and their access
- Vendors and their access
- Vehicles registered to this property
- Credentials associated with this property
A user keeps their MyWatchtower account. The reset removes only their link to this property. If this was their only property and their community role is Resident, they also lose that role.
The reset also deletes the Brivo or HID credentials of the property in your access control system.
What else changes
MyWatchtower makes a new record for the property and opens it. The new record has a new link, so a bookmark to the old page does not open the new one.
The new record keeps the street, the city, the state, the ZIP code, the lot number, the account number and the group name. It does not keep these details:
- The vacancy details
- The mailing address
- The verbal confirmation codes
- The notes
- The call order
Enter them again after the reset if the new owner needs them.
The entries, the audit history and the residents with no account stay with the old record. They do not show on the property after the reset.
Remove one person instead
To remove one user, open the Residents tab of the property and remove that row. If the person holds credentials on the property, the Remove User dialog says how many. When this is their only property, the removal also removes those credentials. When they belong to another property, their credentials stay.
If you cannot see the button
If you cannot see Reset property, your role does not include it. Ask your community Admin.