Understanding Entry Analytics

The Analytics view shows entry trends and gate cost for your community as interactive charts, helping you understand traffic patterns and plan staffing and budgets. This guide is for community staff and admins with reporting permissions; residents do not see Analytics.

Note that this is different from two similarly named areas: camera analytics (under Cameras) and Incident Reporting. This Analytics view is about entry activity and cost, drawn from your community's entry records.

Opening Analytics

• Step 1: Sign in as a staff member with reporting access.
• Step 2: Use the mode selector to switch from Dashboard (or Mission Control) to Analytics.

If you do not see the Analytics option, ask your community admin to check that your account has report permissions.

Reading the Charts

Analytics is built from a catalogue of metrics, each presented as a chart. The core views cover:

• Entry trends — how many entries your gates are processing and how that changes over time.
• Gate cost — cost figures for your community's gates over the selected window.

For each chart you can switch between totals and daily averages, so you can compare a busy month in absolute numbers or normalize it per day.

Filtering the Data

• Time window presets — jump between the last 7, 30, or 90 days with one click or tap. Analytics covers up to the last 90 days; longer presets are not offered.
• Custom range — set your own start and end dates when a preset does not fit, within that same 90-day span.
• Entrant types — entry charts break down by who came through: guests, vendors, residents, and unknown. Entries recorded for community user accounts are counted with residents, and there is no separate Staff type.
• Per-Access-Point filters — narrow a chart to specific gates to compare one entrance against another or isolate a single gate's activity.

Sharing a View

Analytics views are URL-shareable: the filters and time window you have applied are captured in the page address. Copy the URL from your browser and send it to a colleague — anyone with reporting permissions in your community will open the same view you configured. This is handy for recurring board reports or staffing discussions.

Need Help?

If a chart looks wrong or you have questions about a metric, submit a ticket through the Contact Support form in the app. For permission changes, contact your community admin.