Managing Access Credentials

This guide is for community staff and Admins who manage access credentials — cards, PINs, and vehicle credentials — under Access > Credentials. The tab appears when your role can view credentials and your community uses Brivo or HID hardware. Whichever provider your community runs, the workflow described here is the same.

Finding Credentials

The Credentials list ("Manage access credentials and permissions") gives you three tools:

• Search — find credentials by keyword.
• Status filter — All, Active Only, or Suspended Only.
• Assignment filter — All, Assigned Only, or Unassigned Only.

Each row shows the credential's format (or the make, model, and plate for vehicle credentials), a field-values chip such as the card number summary, and a holder-type chip: Resident and Staff in green, Guest in blue, Vendor in orange. Every row also carries a validity chip — TEMP for a credential with an effective date range, PERM for one with no expiry — with a tooltip spelling out the validity. Look out for Unassigned, Suspended, and Vehicle badges — suspended rows appear dimmed. To issue a vehicle credential, see Vehicle Credentials.

Creating a Credential

New credentials are issued with the three-step New credential wizard — see Create a Credential. If the Create Credential button is disabled, create at least one group (Brivo) or access level (HID) first — the tooltip tells you which.

Assigning, Reassigning, and Unassigning

Assign, Reassign, and Unassign are available from a row's overflow menu on both Brivo and HID credentials:

• Assign gives an unassigned credential a holder.
• Reassign moves a credential to a new holder.
• Unassign detaches the credential from its holder without deleting it.

Details and rules: see Assign or Reassign a Credential.

Editing a Credential

Choose Edit to open the credential edit dialog — one shared dialog used for both Brivo and HID credentials — and update the credential's details. See Edit a Credential.

Suspending and Deleting

• Suspend / Unsuspend — suspending "will immediately revoke access at all access points"; unsuspending restores access immediately.
• Delete — permanent: "This action cannot be undone." On HID, the credential is also queued for removal from the controllers. See Delete a Credential Safely.

On Brivo, suspending affects all of a holder's credentials — see Suspend or Unsuspend a Credential.

Credential-Loss Warnings

Credentials are also affected by actions taken outside the Credentials tab. Before you remove a user from a property or community, delete a user, or reset a property, the confirmation dialog warns you exactly who loses credentials as a result — review that list before confirming, and reissue credentials afterward if the loss was not intended. For the full removal and reset-impact treatment, see Delete a Credential Safely.

The Credential Details Page

Click a row to open the credential's detail page: Property, Credential Type, Encoded Value, Reference ID, field values, holder and vehicle information, and the groups or access levels it opens. The page shows the credential's validity window — its Start and End dates, or its permanent status — and lists the holder's other credentials.

Need Help?

If an action described here is missing for you, your role may not include the needed credentials permission — check with your community Admin, or submit a help desk ticket.