Assign or Reassign a Credential

Assign or Reassign a Credential

Credentials don't have to be deleted and recreated when they change hands. Community staff can move a credential between holders from Access > Credentials using three actions in a row's overflow menu — Assign, Reassign, and Unassign — available on both Brivo and HID credentials. For the rest of the credential lifecycle, see "Managing Access Credentials".

Assign — give an unassigned credential a holder

Use Assign on a credential that currently has no holder (rows carry an Unassigned badge; the Assignment filter's Unassigned Only view finds them all). Unassigned credentials are kept on file but "will stop working and be invalid while unassigned" — assigning one puts it back into service.

Reassign — move a credential to a new holder

Use Reassign to hand a credential from its current holder to someone else.

• The new holder must belong to the same community. A reassignment to someone outside the community is rejected.
• Review the group or access-level selection before confirming. It pre-fills from the new holder's existing memberships — not from whatever the credential opened before — so check that the pre-filled selection is what you intend.
• A cleared selection revokes. Removing a group or access level from the selection removes that access; on Brivo, clearing a group membership removes it from all of the person's credentials.

Unassign — take a credential out of service without deleting it

Use Unassign to detach the credential from its holder while keeping it on file. The credential stops working until it is assigned again. This is the right choice when a card is handed back and will be reissued later; if it should never work again, see "Delete a Credential Safely".

Tips

• After any of these actions, open the credential's details page to confirm the holder and the groups or access levels it now opens.
• To stop a credential working temporarily while the same person keeps it, use suspend instead — see "Suspend or Unsuspend a Credential".

Need Help?

If these actions are missing from the overflow menu, your role may not include the needed credentials permission — check with your community Admin, or submit a help desk ticket.