Edit a Credential

Edit a Credential

Community staff can update an existing credential's details from Access > Credentials without deleting and recreating it. For the full credential lifecycle, see "Managing Access Credentials".

Open the edit dialog

1. Open Access > Credentials and find the credential (search, or use the Status and Assignment filters). 2. Choose Edit to open the credential edit dialog — one shared dialog used for both Brivo and HID credentials. 3. Update the credential's details and save.

Changes you make don't need a manual push to your hardware — MyWatchtower delivers credential updates to the panels automatically. Recent changes may take a short while to land.

Changes that use a different action

Not every change goes through the edit dialog:

• Different holder — use Assign, Reassign, or Unassign; see "Assign or Reassign a Credential".
• Stop it working temporarily — use Suspend; see "Suspend or Unsuspend a Credential".
• Remove it for good — use Delete; see "Delete a Credential Safely".
• Different doors or times — access comes from the credential's groups (Brivo) or access levels (HID); see "Groups, Schedules, and Access Levels".

Verify the result

After saving, open the credential's details page and confirm the field values, validity window, and the groups or access levels it opens. If a change did not take effect as expected, submit a help desk ticket rather than deleting and recreating the credential.

Need Help?

If Edit is missing for you, your role may not include the needed credentials permission — check with your community Admin, or submit a help desk ticket.