A guest or a vendor has dated access or permanent access. Dated access has a start date and an end date. Permanent access has no dates: the person can enter until you remove the access. This article is for residents.
When to use permanent access
Permanent access is good for a person who comes often, with no end date:
- A relative who lives with you, a babysitter or other regular help.
- A service company that comes every week, such as a landscaper.
If the visits stop on a known date, use dated access. A permanent guest can still have an entry schedule, for example Monday, Wednesday and Friday from 07:00 to 10:00. See *Setting a Guest's Entry Schedule*.
Make a person permanent when you add the person
1. Add the guest or the vendor. See *Inviting a Guest*.
2. On the Access step, under Access period, select This is a permanent guest, or This is a permanent vendor. The Start Date and End Date fields go away.
3. Optional: set a schedule in Advanced schedule (optional).
4. Select Submit.
If you clear the box, the date fields come back, with today as both dates.
The status of each person
The lists of guests and vendors show the status of each person. You see the status in the Visitors tab of your property:
| Status | Meaning |
|---|---|
| Permanent (green) | Access with no end date. A calendar icon shows when the person has an entry schedule. |
| Active (amber) | Dated access that started. The line under it shows the end date, for example "until May 20, 2026". |
| Upcoming (violet) | Dated access that did not start yet. The line under it shows the start date. |
| Expired (gray) | Dated access that ended. The person stays on the list until you delete the person. |
| Denied (red) | The person is restricted and cannot enter. |
Gate staff see the same status in Mission Control and in the Visitors list of the community.
Change between dated and permanent access
1. Open your property and select the Visitors tab.
2. Under Show, select Guests or Vendors.
3. Select the person. Edit Guest or Edit Vendor opens.
4. In the Access section, do one of these steps:
- To make the person permanent, select Permanent Guest or Permanent Vendor.
- To give the person dates, clear Permanent Guest or Permanent Vendor. Then set the Entry Start Date and the Entry End Date. Both dates are today until you change them. The end date cannot be in the past.
5. Select Save. MyWatchtower shows Guest updated successfully or Vendor updated successfully.
If the person has a PIN or a QR code, the code takes the new dates when you save.
You do not see the permanent box while the person is restricted. To change a restricted person, see *Edit or Remove a Guest*.
Who can do it
By default, the Owner, Manager and Resident roles of a property can add and change guests and vendors. Your community can change these permissions.