Profile Photos for People Records

Profile Photos for People Records

Every person record in MyWatchtower — users, residents, guests, and vendors — can carry a profile photo. Photos take the place of the lettered placeholder avatars, and they follow the person wherever their record appears, so gate staff can put a face to the record they're processing.

Where photos appear

• In people lists, detail pages, and edit dialogs across the app.
• In the navigation bar and on the dashboard, for your own photo.
• In the Mission Control entry panel, where the visitor's photo appears alongside the entry details — gate attendants can select it to see it enlarged.
• On the kiosk's Access Granted screen, which shows the credential holder's photo and name after a successful scan.

Photo requirements

• Formats: jpg, png, webp, gif, or heic.
• Size: up to 5 MB.
• One photo per person — uploading a new photo replaces the current one.

Your own photo

Everyone can manage the photo on their own account. Open your Account settings, go to the personal details section, and use the photo controls there to upload, replace, or remove your photo.

Adding a photo while creating someone

Every person-creation flow includes an optional photo, so a record can start complete:

• the guest, vendor, and restricted-visitor creation wizard,
• adding a resident to a property,
• creating a user,
• and the new-visitor dialog in Mission Control.

Attach the photo as you fill in the person's details, and it's saved with the new record.

Adding, replacing, or removing a photo later

Open the person's record — the edit dialogs and detail pages for users, residents, guests, and vendors include photo controls to upload a photo, replace the current one, or remove it.

Gate staff can also upload a visitor's photo directly from the Mission Control entry panel while recording an entry.

Photos filled in automatically at the kiosk

If a person has no photo on file, their first kiosk entry can supply one: the snapshot captured when their credential is scanned at the gate is used as their profile photo, so later entries show their photo on the Access Granted screen.

Who can manage photos

Managing your own account photo is available to everyone. Adding or changing photos on other people's records is controlled by a photo-management permission on your role, which can be granted at community or property scope. If you don't see photo controls where you expect them, ask your community admin to check your role.

Need help?

Use the Contact Support form in the app, or contact your community's management office.