When you suspend a credential, it stays on file with its holder, but the readers refuse it. When you unsuspend it, the credential works again. Use suspend when the stop can be temporary, for example a card that the holder lost and can find again. A delete is permanent.
Community staff suspend and unsuspend credentials on the Credentials tab of Access. You need the credentials write permission (credentials:w). By default, the Admin, Supervisor and Gate Attendant roles have it. If you do not see Suspend in the row menu, your role does not have the permission.
Suspend a credential
1. Go to Access > Credentials.
2. Find the credential. You can search the list or use the filters.
3. On the row of the credential, select the more button (⋮). Then select Suspend.
4. The Suspend Credential dialog asks: "Are you sure you want to suspend this credential? This will immediately revoke access at all access points."
5. Select Suspend.
The list then shows the row dimmed, with a red Suspended chip.
Unsuspend a credential
1. Go to Access > Credentials.
2. To show only the suspended credentials, set the Status filter to Suspended Only.
3. On the row of the credential, select the more button (⋮). Then select Unsuspend.
4. The Unsuspend Credential dialog asks: "Are you sure you want to unsuspend this credential? Access will be restored immediately."
5. Select Unsuspend.
Brivo: one holder, all credentials
On a Brivo community, the suspension applies to the holder, not to one credential. When you suspend one credential of a person, MyWatchtower suspends each credential of that person. When you unsuspend one, it unsuspends each one.
If the holder has more than one credential in your community, the dialog shows a warning: "Suspending this credential will suspend ALL credentials for this user." Under the warning, the dialog lists each credential that changes. Read the list before you confirm. The change also applies to the credentials of that person in other communities. The list shows only the credentials in your community.
A Brivo credential that has no holder cannot be suspended. Assign the credential to a person first, or delete it.
HID: one credential only
On an HID community, suspend and unsuspend change only the credential that you select. MyWatchtower sends the change to each controller of the community.
Find a suspended credential
- On Access > Credentials, a suspended row is dimmed and has a red Suspended chip.
- The Status filter has three options: All, Active Only and Suspended Only.
- The page of a credential and the Credentials tab of a property also show the Suspended state. You cannot suspend or unsuspend from these pages. Use the row menu on Access > Credentials.