A vehicle credential is an access credential that is linked to a vehicle of the property. The credential can be any format that your community uses, such as a card or a tag. The link tells staff which vehicle the credential is for.
Who does what
Residents register the vehicles of the property on the Vehicles tab of the property. A resident cannot create a credential. To get a vehicle credential, register the vehicle first, then contact your community office.
Community staff create the credential in the New credential wizard and link the vehicle there. The role needs Key fobs & cards set to Add & edit. By default, the Admin, Supervisor and Gate Attendant roles have it.
Create a vehicle credential (staff)
The vehicle is part of step 1 of the wizard. The other steps are the same as for any other credential.
1. Select Access, then Credentials.
2. Select Create Credential. The New credential wizard opens on Property Credential Details.
3. In Search for a property, type at least 3 characters of the address. Then select the property.
4. Under Assign to, select Guest, Vendor or Resident. Then select the person in the list.
5. Under Vehicle (optional), select the vehicle. The list shows each vehicle of the property, with its year, make, model, plate and color. To find a vehicle, type at least 2 characters in Search vehicles.... The selected vehicle shows at the top of the box, for example CVP 1011 - Toyota RAV4.
6. Select Next. Choose the format and type the credential values. Then choose the groups (in an HID community, the access levels) and the dates.
7. Select Next. Under Details, the Review step shows the vehicle, for example 2022 Toyota RAV4 - CVP 1011.
8. Select Create Credential.
How the vehicle choice works
- When the guest, the vendor or the user already has a vehicle on the property, the wizard selects that vehicle for you. Check that it is the correct vehicle. A resident without an account gets no vehicle selection, so select the vehicle yourself.
- When you select a different property, holder type or person, the wizard clears the vehicle. Select the vehicle again.
- To remove the vehicle, select the clear button beside the selected vehicle.
- When the vehicle is not in the list, it is not registered to the property. Add the vehicle on the Vehicles tab of the property first. Each vehicle field is required, and the plate can have at most 20 characters.
The app links the vehicle only when it creates the credential. Edit on a credential does not change the vehicle.
Find vehicle credentials
In Access > Credentials, the row of a vehicle credential shows the make, the model and the plate of the vehicle in place of the format name, for example Toyota RAV4 (CVP 1011). The row also has a car icon and a Vehicle badge. The line under the name still shows the holder.
Select the row to open the credential page. The page shows the vehicle with its plate. Select the vehicle to open the vehicle page. Staff can also open a vehicle in Community > Vehicles. The Credentials section of the vehicle page lists each credential that is linked to the vehicle.
Keep the plate accurate
Type the plate exactly as it shows on the vehicle. When the plate changes, change it at once on the Vehicles tab of the property. Gate staff see the vehicle details when they process an entry. Where your community uses license plate readers, the plate on the vehicle record must match the plate on the vehicle. An entry record can show the vehicle and the plate that came through the gate.
When the vehicle goes away
When a vehicle is sold, or a credential must stop working, staff can suspend, unassign or delete the credential. Open the menu of the row in Access > Credentials and select the action.
Need help?
Credentials are available only when the access control of your community uses Brivo or HID. If you do not see Credentials under Access, ask your community office, or submit a help desk ticket.