How to Add Guests in MyWatchtower

Add a guest or a vendor to your property with the guest wizard, and set when the person can enter.

Add your guests to MyWatchtower before they arrive. Gate staff then find the guest at once, and each visit shows in the entry history of your property. The guest wizard asks who the guest is and when the guest can enter. This article is for residents.

Start the wizard

You can start the wizard in two places.

From the dashboard: select the Add guest tile. The wizard opens on its first step, Add a guest.

From your property: open the Visitors tab, select Guests under Show, then select Add guest. The wizard knows the property and the type, so it opens on the Guest details step.

On the Add a guest step:

1. If you have more than one property, choose the property in Property.

2. Under Type, choose Visitor for a friend or a relative, or Vendor for a business or a delivery service.

3. Select Next.

The Add a guest step of the guest wizard on a phone, with the Property field and the Visitor and Vendor cards

Guest details

1. Optional: add a photo. A photo helps gate staff match the person at the gate with the record.

2. Type the First name and the Last name of the guest. For a vendor, type or choose the Vendor name.

3. Optional: in Associate Vehicle (Optional), link a vehicle of your property. If the vehicle is not in the list, you can add it from there.

4. Optional: in Notes (optional), type instructions for the gate. Gate staff see the notes when they process the visitor.

5. Select Next.

The Guest details step on a phone, with the photo, name, vehicle and notes fields

Access

On the Access step, set when the guest can enter.

1. Under Access period, set the dates:

For a guest with no end date, select This is a permanent guest.

Otherwise, set the Start date and the End date. Both are today until you change them.

2. Optional: to limit the days or the hours of entry, select Show advanced schedule (optional). Choose the days, and select Only during certain hours to set the hours. See *Setting a Guest's Entry Schedule*.

3. Select Submit.

The app shows a message, for example Guest Priya Raman created successfully, and opens the Visitors tab of the property.

The Access step on a phone, with the permanent guest box, the start and end dates and the advanced schedule

Entry codes

If your community uses QR codes or kiosk PIN codes, the Access step also has an Access controls section:

Select Enable QR code access to give the guest a QR code. Choose how many times the guest can use it. See *Issuing a QR Code When Creating a Guest*.

Select Enable kiosk pin access to give the guest a PIN for the kiosk. See *Giving a Guest a Kiosk PIN*.

If your community does not use these codes, the section does not show.

Guest photos

A photo shows in place of the initials of the guest wherever the guest shows in MyWatchtower.

Add a photo in the wizard, on the Guest details step.

To add, replace or remove a photo later, open the guest from the Visitors tab.

A photo can be a JPG, PNG, WebP, GIF or HEIC file, up to 5 MB. Each guest has one photo. A new photo replaces the old one.

If a guest has no photo, the kiosk at an unstaffed gate can add one. The first time that the guest enters at the kiosk, MyWatchtower uses the picture from the kiosk camera.

If you do not see the photo option, your role does not include it.

After you add a guest

To change the details, the dates or the schedule of a guest, or to delete a guest, see *Edit or Remove a Guest*.