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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 8 incidents 8 getting-started 1

Incidents & Insights articles · incidents

Enable Incident ReportingTurn the per-community Incident Reporting feature on, manage incident categories, and understand who sees the Reporting module.Generating Incident ReportsGenerate PDF or CSV incident reports from the Report History tab, and set up scheduled daily report emails.Incident Reporting OverviewWhat the Incident Reporting module is, who sees it, and where to find the how-to guide for each task.Incidents Across a Community GroupHow the Incidents list aggregates across a community group for organizations that run several communities in MyWatchtower.Log an IncidentHow community staff file a new incident in MyWatchtower, including categories, notes, photos and attachments, and location.Reading the Incident DashboardWhat each widget on the Reporting Dashboard tab shows and how to use it as your daily starting point.Share an IncidentEmailing an incident's report as a PDF to staff members or any email address from the incident detail page.Working an IncidentManaging an incident from its detail page in MyWatchtower — status, edits, attachments, exports, and deletion.

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