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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 37 account 26 guests 23 credentials 16 getting-started 16 entries 15 kiosk 15 qr-codes 15 mission-control 12 roles-permissions 11 pins 10 sign-in 10 notifications 8 vendors 8 vehicles 6 cameras 2 support 2

MyWatchtower articles · entries

"Live Assist and Live Agent""Live Assist is the service a community elects by Order Form; Live Agent is how that live person and the feature appear in the apps — the pair, defined once."Cameras: Live Feeds, Analytics, LPR, APM, and Motion DetectionHow community staff and Admins use the Cameras section: live camera feeds, plain-language video search, license plate recognition, the APM vehicle list, motion clips, and camera-to-access-point setup.Community Module OverviewThe community-wide lists: properties, the combined residents/users list, guests, vendors, restricted, vehicles, and the entry log with its current filters and method glyphs.Dashboard Overview (for Admins & Gate Staff)What community staff see after signing in — the mode selector, MOTD banners, latest property requests, and recent entry activity.How to Find Properties and Residents in Mission ControlFind properties and people in Mission Control, read result tags and schedules, check visitor photos, and create visitors on the spot.Kiosk Directory CallsHow a visitor uses the kiosk directory to look up a resident, place a call or send an entry request, and what happens at each step.Managing Your PropertyTour of the Property page — tabs, details, contact list, residents and users, and property roles, including the optional photo when adding a resident.Mission ControlThe live gate workspace — search properties and people, scan licenses and QR codes, view visitor photos, open the gate, and record entries.Property Module OverviewThe property page's tabs — people, vehicles, entry codes, and activity — for residents and community staff.Record an Entry in Mission ControlApprove or deny a visitor entry in Mission Control — pick your access point, fill in the plate and note, and let approval open the gate.Scanning Driver's LicensesRead a visitor's driver's license at the gate — on the License Scan station or in Mission Control — check their entry history, and record the decision.Understanding Entry AnalyticsRead your community's entry-trend and gate-cost charts, filter by window and entrant type, and share a configured view by URL.Using Offline ModeDownload community data ahead of time so gate staff can keep looking up properties and visitors when the internet connection drops.Using Your Resident DashboardTour of the resident dashboard — quick action tiles, community messages, wallet, doors, entry activity, and navigation on web and mobile.Viewing Entry ActivityHow to read your property's entry log: entry method icons including Watchtower App door opens, QR, PIN, and Property PIN indicators, time and access point chips, entry details, and search.

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