Revision

When the kiosk cannot reach the server it shows a Connection lost screen with the gate's help number and returns to its menu by itself when the connection is back; a directory request that gets no answer ends on its own.

The web app's Refresh now lands on the newest build in one click; the banner no longer shows a "Refreshing…" wait and does not come back for a version you have refreshed to or dismissed.

Update Password now asks for your current password and sets the new one in the app; no email is sent. The emailed reset link is for a forgotten password, from the sign-in page.

Notification settings are now one table of notification types by channel (push, email, in-app), with property notifications set per property; each change saves at once, and the three on/off switches are gone.

The Notifications section is now a table of notification types by channel, saved as you change it; the email footer's Update preferences link opens the same choices without signing in, and an unsubscribe link acts only on the account it was sent to.

Mission Control gains a compact/comfortable row density choice, shows only the name from a scanned ID and drops an unprocessed scan after ten minutes, and records entries while offline into a queue that is sent on reconnect.

My Doors now tells you whether you are inside a door's opening zone, and on Android you can add a door to your home or lock screen and let the gate open by itself as you drive up.

Offline mode now starts and ends by itself when the server stops and starts answering, can be turned on by choice with Work offline, records entries into a queue that is sent on reconnect, and is reachable on a phone.

Each entry row now shows the person's profile photo (or their initial) inside the status tile, and an entry from another day shows its day beside the time.

The support hours are now posted on the help home and read: email and knowledge base 24/7; live support 8 a.m. to 6 p.m. Eastern; urgent platform issues 24/7 by ticket or email.

The public policy pages now include the MyWatchtower Warranty Policy, the Sub-processor List and the Disclaimer, and the Terms, Privacy Notice and SMS Terms moved to new versions in September 2026.