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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

community-admin 37 account 26 guests 23 credentials 16 getting-started 16 entries 15 kiosk 15 qr-codes 15 mission-control 12 roles-permissions 11 pins 10 sign-in 10 notifications 8 vendors 8 vehicles 6 cameras 2 support 2

MyWatchtower articles · kiosk

"Live Assist and Live Agent""Live Assist is the service a community elects by Order Form; Live Agent is how that live person and the feature appear in the apps — the pair, defined once."Answering a Gate Call from Your PhoneWhat happens on your phone when a visitor calls you or requests entry from a gate kiosk, and how you approve or deny the entry.Camera Motion DetectionHow community staff review kiosk-recorded motion video clips in the Cameras section's Motion Detection tab, and how its permission works separately from live camera feeds.Community PINs and Emergency PINsManage kiosk PIN codes from the Access module — standard PINs for properties and people, plus community-wide PINs for emergency services.Enable Kiosk PIN CodesTurn on kiosk PIN entry for your community, optionally allow property-wide PINs, and set the minimum PIN length.Enter with a PIN at the KioskWhat a visitor does with a PIN code at an unstaffed-gate kiosk — the keypad flow, personal vs. property PINs, emergency-PIN confirmation, and the lockout.Enter with a QR Code at the KioskWhat a visitor does with an entry QR code at an unstaffed-gate kiosk, and what each verdict screen means.Entry Kiosk Overview (Unstaffed Gates)What visitors see at an unstaffed-gate entry kiosk — entry cards for PIN, QR, and the directory, verdict screens, emergency PINs, and the Help pill.Get Help at the KioskHow the kiosk Help pill works for a visitor — guided suggestions first, then a call to the community's help phone or a Live Agent where enabled.Giving a Guest a Kiosk PINEnable kiosk PIN access in the guest wizard, keep the auto-generated code or set a custom one, and share it for the kiosk keypad.Kiosk Directory CallsHow a visitor uses the kiosk directory to look up a resident, place a call or send an entry request, and what happens at each step.Property PIN vs. Personal PINHow the shared Property Kiosk PIN differs from a guest's personal PIN, when each fits, and where to manage both.Setting Up an Unstaffed KioskPairing a kiosk tablet to an access point, configuring its cameras and audio, uploading diagnostics, and managing unstaffed-gate settings.Settings Module OverviewA tour of every Settings tab — community profile, feature toggles, hardware, kiosks, announcements, and roles.Using Kiosk PIN CodesHow personal and property kiosk PIN codes work — creating and sharing PINs, using the kiosk keypad, emergency-PIN confirmation, and your wallet.

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