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MyWatchtowerAccess control and visitor management105 articles Incidents & InsightsReporting & task management8 articles HorizonCommunity websites22 articles JEKA SoftwareCompany, contact, and billing4 articles

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MyWatchtower articles · credentials

Access Module OverviewA tour of the nine Access tabs — users, property requests, credentials, groups, schedules, access levels, QR codes, PINs, and audit logs.Assign or Reassign a CredentialMove a Brivo or HID credential between holders with Assign, Reassign, and Unassign — including the same-community rule and the holder-based group pre-fill.Create a Brivo GroupCreate a Brivo group, add its members, and grant access points with a schedule — plus the separate delete permission and the automatic pushes to your panels.Create a CredentialIssue a new Brivo or HID credential with the three-step New credential wizard — property and holder, format and validity, then review.Create an Access ScheduleBuild a time-based access schedule — name limits, the 24/7 and Business Hours presets, per-day time blocks — plus the read-only System rows and the linked blocked-by list on deletes.Create an HID Access LevelCreate an HID access level, attach credentials, and pair doors with schedules — with automatic queued pushes, push-status chips, and the who-loses-access check before a delete.Delete a Credential SafelyWhat deleting a credential does on the panel side, the gentler alternatives, and the warnings that name exactly who loses credentials before user removal or a property reset.Edit a CredentialUpdate a credential's details in the shared edit dialog used for both Brivo and HID credentials — and which changes belong to other actions instead.Groups, Schedules, and Access LevelsManage Brivo groups, HID access levels, and shared schedules — who gets which doors and when, with automatic pushes to your panels.Hardware Settings in the AppReview controllers and doors from the Hardware settings page — online status, door actions, push states, door locations for My Doors, and HID resync.Managing Access CredentialsCreate, assign, reassign, edit, suspend, and delete Brivo and HID credentials under Access > Credentials, including validity windows and Temp/Perm labels.Resetting a PropertyA reset clears the people and records attached to a property. A confirmation names exactly who loses entry credentials before you commit.Suspend or Unsuspend a CredentialTemporarily revoke and restore a credential's access, including the Brivo behavior where suspending one credential suspends all of that holder's credentials.Using My DoorsHow residents open doors and gates they have access to from the MyWatchtower app when they are nearby, via the My Doors page, the dashboard widget, or the Wallet.Vehicle CredentialsIssue a credential tied to a registered vehicle — how residents request one, how staff attach the vehicle in the wizard, and why plate accuracy matters.What Types of Credentials Does MyWatchtower Support?The credential formats MyWatchtower manages for Brivo and HID communities, who can hold them, and how groups and access levels decide what they open.

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